Refund, Cancellation and Dispute Policy

1. Cancellation

Payments are currently one-time payments, not automatic subscriptions. If subscriptions are enabled later, cancellation will stop future renewals while the paid current period remains active.

2. Payment failure

Failed payments do not refresh new-cycle entitlements and do not issue referral rewards. Users should update payment details or place a new order as instructed by checkout or the order page.

3. Refunds

• Full refund is available within 7 days of purchase if no credits have been used (annual plans: full refund if the first month's credits are unused within 7 days).
• Orders with used credits are not refundable; special cases may be handled individually by support.
• After a full refund, all remaining credits, membership and related referral rewards for that order are revoked.
• Partial refunds do not automatically revoke entitlements and are reviewed manually by support.

4. Chargebacks and disputes

For chargebacks or disputes, the account may be marked risky and related unused entitlements may be frozen or revoked. If a dispute is won, unexpired entitlements may be restored or manually compensated with an audit record.

5. Support and disputes

For refunds, cancellations or disputes, contact support through the email published on the Contact page with the order number, account email, issue details and screenshots where needed. Requests are handled within a reasonable business timeframe.